Frequently Asked Questions

After you meet with our product specialist and identify the solutions that best fit your needs, you'll have the opportunity to add an implementation package. You'll be assigned a dedicated implementation specialist who will onboard you onto the system. This includes weekly configuration meetings, health checks, setup optimization, and prioritized online and phone support. We highly recommend new clients take advantage of our implementation package to start strong and set up for success.

Fiscal Ox is provided as software-as-a-service (SaaS), not installed on your organization's local network. That means no servers to deploy, no software to install or maintain, and minimal IT involvement from your organization. Your access is provided instantly, with the full protections of Fiscal Ox's information security program.

Yes, Fiscal Ox offers comprehensive training and onboarding programs. Our implementation package includes structured training sessions, documentation, video tutorials, and ongoing support to ensure your team is fully equipped to use the platform effectively. We also provide role-based training tailored to different user types within your organization.

Yes, Fiscal Ox offers robust API integrations and can connect with most existing laboratory information systems, ERP systems, and other business applications. Our technical team will work with you to design and implement custom integrations that meet your specific workflow requirements.

Our Sales Team would love to talk to your organization about pricing. Please contact us through our website or request a demo, and a Fiscal Ox product specialist will connect with you to discuss your needs and provide a customized quote based on your requirements.

Yes, Fiscal Ox offers solutions on both annual and monthly subscription bases. The number of users may be increased at any time and will be prorated accordingly. We offer flexible pricing models to accommodate organizations of all sizes.

Fiscal Ox accepts payments by:

• Credit Card
• Check
• Purchase Order
• ACH/EFT
• Wire Transfer

We offer demo sessions and proof-of-concept implementations for qualified organizations. Contact our sales team to discuss trial options that best fit your needs and timeline.

• Lab Information Management System (LIMS)
• Preclinical LIMS
• Document Management System (DMS)
• Quality Management System (QMS)
• Calibrations Information Management System (CIMS)
• Learning/Training Management System (LMS)
• R&D Project Management (RDPM)
• Customer Relationship Management (CRM)
• Supply Chain Management (SCM) / ERP
• Equipment Management (EQ)
• Carbon Credit Assessment (CCA)

Fiscal Ox offers a comprehensive suite of cloud-based solutions including:

• Lab Information Management System (LIMS)
• Preclinical LIMS
• Document Management System (DMS)
• Quality Management System (QMS)
• Calibrations Information Management System (CIMS)
• Learning/Training Management System (LMS)
• R&D Project Management (RDPM)
• Customer Relationship Management (CRM)
• Supply Chain Management (SCM) / ERP
• Equipment Management (EQ)
• Carbon Credit Assessment (CCA)

Yes, Fiscal Ox is highly configurable and can be customized to match your specific workflows and business processes. Our platform allows you to configure fields, forms, approval workflows, and reporting to align with your organization's unique requirements.

Yes, Fiscal Ox offers mobile applications for iOS and Android devices, allowing you to access key features and data on the go. Our mobile apps provide real-time access to sample status, QC approvals, calibration alerts, and other critical information.

Fiscal Ox includes comprehensive reporting and analytics capabilities. You can generate custom reports, dashboards, and real-time analytics to track key performance indicators, compliance metrics, and operational efficiency. All reports can be exported in various formats including PDF, Excel, and CSV.

Fiscal Ox's platform helps your organization maintain compliance with a wide array of government and accrediting agency requirements. Our solutions help meet standards and requirements from:

• NABL (National Accreditation Board for Testing and Calibration Laboratories)
• ISO 17025
• ISO 9001
• GLP (Good Laboratory Practice)
• FDA 21 CFR Part 11
• EU Annex 11
• HIPAA and HITECH
• CAP (College of American Pathologists)
• And many more regulatory standards

Fiscal Ox maintains HIPAA compliance and has an active HIPAA and HITECH risk mitigation policy. Most Fiscal Ox applications do not involve ePHI, but we treat all data with industry-leading security and confidentiality. If you plan on storing HIPAA or HITECH-protected ePHI in Fiscal Ox, you'll need a business associate agreement (BAA) with Fiscal Ox. We can work with your team to sign any necessary agreements.

Yes, Fiscal Ox's electronic signatures meet 21 CFR Part 11 requirements for legal validity and enforcement. Our platform includes comprehensive audit trails, electronic signature capabilities, and validation features required for FDA-regulated environments.

Fiscal Ox maintains comprehensive audit logs of all system activities, provides automated compliance reporting, and ensures all documentation is audit-ready. Our platform helps streamline audit preparation by maintaining organized records, tracking compliance metrics, and generating audit-ready reports on demand.

Fiscal Ox maintains industry-leading information security standards. We employ robust security measures including encryption, access controls, regular security audits, and compliance with international security standards. Our team is dedicated to meeting all private, public, and federal requirements, employing best practices, and adhering to the highest standards of data protection.

Yes, all website traffic and data in motion are secured and encrypted with HTTPS/SSL. Data at rest is encrypted using industry-standard encryption methods, including AES 256, to maintain privacy and confidentiality.

Fiscal Ox's platform is hosted in world-class data centers managed by leading cloud providers, which also host some of the world's leading companies and websites. This provides physical and administrative security over all of your data. Fiscal Ox employs web application firewalls to monitor and block malicious traffic. Data in Fiscal Ox is stored and processed in secure, geographically distributed data centers.

Yes, all Fiscal Ox solutions use role-based access control, allowing you to grant permissions to users based on role, job description, duties, and more. Permissions take effect immediately, with no delay or downtime. Users are denied access to any resource for which they do not have specific granted permissions.

Yes, Fiscal Ox automatically maintains full audit logs of all views and changes to data, maintained indefinitely. You can access audit logs from inside the platform at any time to review employee access and ensure any access is appropriate. No need to put in a request to us for you to see your own data.

Fiscal Ox is committed to providing a platform that is available 24/7/365, always responsive, and never overloaded. We use a cloud-based architecture with redundancy, geo-replication, and scalability to meet user needs. Our infrastructure is designed for high availability and automatic failover capabilities.

Yes, Fiscal Ox offers both Standard and Premier Support options. We also offer expanded Implementation Support for those wanting additional support on getting started. Our support tiers include different response times, access levels, and dedicated support resources based on your needs.

You can access your data anytime, anywhere. Fiscal Ox provides comprehensive backups delivered on a weekly or monthly schedule, or you can request them from the platform at any time. Backups contain all of your information in easy-to-use, non-proprietary formats, including original documents, spreadsheets, and copies of courses and competency assessments.

Fiscal Ox maintains a comprehensive validation and verification program for our platform and updates. All changes are communicated to users in advance, along with steps necessary to validate the correct operation of the system. Fiscal Ox conducts regular validation on the entire platform to ensure reliability and compliance.

You can contact Fiscal Ox support through multiple channels:

• Email:guru@fiscalox.com,info@fiscalox.com
• Phone:+91 7778091350,+91 7777966350
• Live chat (available during business hours: 10:00 AM - 6:00 PM)

Our support team is available to assist you with any questions or issues you may have.